Customer & Emergency Services

We're open 24/7/365.

We provide a responsive, seven-day, twenty-four hour emergency service reached through our local office telephone number, 860/242-4131. Our answering service contacts the primary, secondary, or contingent on-call personnel for your community.

Using web-enabled database driven software, we respond quickly to resident work orders and monitor them through completion to provide seamless property management and ensure vendor efficiency.

Coming soon. Anytime, anywhere access to information and services via the Web through our Service Portal. Through our secure, flexible, and personalized Service Portal interface, you will be able to manage your own account profile, request assistance, track the status of service requests, access condo, financial and other documents, maintain an events calendar, and find contact information for your property manager and neighbors—whether you're in town or out-of-state.

You deserve around-the-clock access to relevant information and support services. Vision Management delivers.